How do I download the My MORE app?
How do I create an online account for booking?
How do I sign-up for a pay-as-you-go free membership?
How do I check my login details and reset my password?
Our My MORE App uses the same online services system as your membership to help keep life simple. If you're ever unsure what your membership account details are, you can click the button below to check your details.
If you need to reset your membership account password for any reason, you can do that by tapping below.
We hope these handy links have helped you get back on track, but if you're having any issues at all do reach out to our team at your centre who will be more than happy to help.
Is the My MORE App free?
Yes, just click on the relevant link for your device and get downloading!
How do I login to the My MORE App?
The good news is that your login details for the My MORE app will be the same as your membership online account details that you use to book classes and activities because it is the same system.
If you're not sure what that is you check your membership details by tapping here and either logging in or resetting your password. If you reset your password, don't forget to check your Junk/Spam folder for the email.
How do I book activities on the My MORE App?
As a member, you will need to register for our online member services in order to be able to book all of our fantastic facilities online through our free My MORE App. To register for an online account, you will need to visit your leisure centre's website, click the "LOGIN" button in the top-right corner of the website and click on the blue “Create Account” button.
You will then be asked to input the email address associated with your membership (or add an email address for the first time), set up a password for your online account (please keep this password safe for future use or save it onto your device) and accept the Terms & Conditions of use.
An email validating your online account will then be sent to you, please check your Junk/Spam folder for this email in case it does not appear in your regular Inbox. From this email, you will then be able to successfully link your membership to our online services by clicking the website link within the email and entering some short details about your membership.
After this, you will then be able to login and access your membership online as well as book classes, swims and other activities through your My MORE App.
Does the My MORE App connect to other fitness wearables?
Absolutely! Currently our My MORE App connects to Apple Health, MyZone, Fitbit, Garmin, MapMyFitness, MyFitnessPal, Precor, Runkeeper, Strava, Suunto and Withings.
If you are having any issues with data from these apps transferring into your My MORE App, please check the settings of these apps in your device and make sure you click on "Connected Apps" within our app and ensure data transfers for these apps are ticked to be on.
Need some help with our My MORE App?
If you’re having any trouble with logging in, making bookings or using our app, just speak to one of our front desk team who will be more than happy to help.
My MORE App September 2025 Update FAQs
Why can't I login to the app after the update?
There might be a few reasons why you can't login to the app at the moment and below is a quick list of tips to check that you are using the right details and are using the right version of the app:
- Have you updated your app? There is a new login screen that features a woman holding weights with two buttons. One button says "LOGIN" the other says "RESET PASSWORD". If you are seeing a different photograph or different button options you are sadly using the old version of the app and you will need to update it.
- Are you using your membership account email address and password? As part of the update you will now login with your membership account email address instead of your old app account. You can check the details are correct by logging into your member account by tapping here and either logging in or resetting your password. If you reset your password, don't forget to check your Junk/Spam folder for the email.
- If you are using the updated version of the app and you can successfully login to your account via the centre website, but can't login to the app, please speak with our reception team on your next visit as there may be an issue with your membership that we need to investigate.
- If you aren't sure what email address you use for your membership, drop by our reception and they can look up your account for you and confirm the correct email address.
Will I have to keep logging in every time I want to make a booking?
The great news is that the app will now keep you logged into our member online services, making it a lot easier to make your bookings with us.
I'm unable to make a booking in the app
We're sorry if you are having difficulties making a booking in the app at the moment. Please try to book via your centre's website instead. If the centre website timetable booking is unsuccessful for you, please call us in plenty of time before your activity so our reception team can book you in.
Can I watch the new virtual classes on my TV?
You sure can! You now have access to over 100 virtual on-demand classes in your "Workouts" tile, which can be cast to any Smart TV to be enjoyed on your home TV or even at a hotel if you're away and struggling to fit in your workout routine.
I have lost my Reward Points, what do I do?
We know how important Reward Points are to our members. As part of our communications to members ahead of the upgrade we wanted to make sure members updated their old app account email address to match their membership account to make sure they didn't lose their points when these accounts were merged. If you didn't manage to do this before the upgrade those points will sadly be lost.